How Dorset Advocacy looks after your information

When you get help from Dorset Advocacy, we have to collect and keep information about you. This page tells you how we look after the information you give and how we keep it private.

What information do you keep about me?

person holding up a banner with their name

We keep information like:

  • Your name, address and phone number
  • People who you are close to (mum, daughter…etc)
  • Details about why and how we are helping you

This helps us to support you and to check the quality of our services. We are responsible for keeping your information safe.

Why do you use my information?

person holding up a checklist

We use your information for two reasons:

  1. To give you advocacy support. We can’t give you Advocacy support without keeping your information (This is called “legitimate interest” in the law).
  2. To help you get suitable health or care services.

There may be other reasons in some situations.

Do you share my information with others?

person sharing information with someone else

We will only share your information with other agencies if:

  • We are negotiating with them on your behalf
  • They are partners in our advocacy work
  • Either the law or a contract says we must share the information

How do you look after my information?

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We store your information on a computer database, which is run by another organisation.

After we stop working with you, we will keep your information securely for 6 years.

Do I have any rights about my information?

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You have a number of rights about your information. You can:

  • See a copy of the information we hold about you
  • Have inaccurate or incomplete information corrected by us
  • Object to any information you think is inaccurate

I’ve got a question about the way you use my information

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If you have a question or feel unhappy about the way we use your information, please contact our Admin Manager at enquiries@dorsetadvocacy.co.uk.

If you have any other concerns about how we look after your data, you can call the Information Commissioner’s Office: 0303 123 1113