Call: 01305 251033

Jobs at Dorset Advocacy

Customer Service Officer

20 hours per week

£16,541 (pro rata)


Location: Dorset Advocacy, 13-15, Paceycombe Way, Poundbury, Dorchester. DT1 3AE.


Dorset Advocacy is a local charity founded in 1993 to help people to speak up, secure their rights, and to access the opportunities and services they are entitled to. We now help over 4000 people every year.

 Join our small and busy team, responsible for responding to phone enquiries, recording advocacy referrals and signposting. You will also help to develop our social media and website presence.  You should be able to listen with patience and empathy to members of the public who are facing significant life challenges, and also be confident about using technology in your work

The role of the Customer Service Officer is to be a first point of contact for people contacting Dorset Advocacy by email and phone.You will use existing information and advice from colleagues to evaluate whether each referral meets our access criteria, and recommend other sources of appropriate support. You will be required to learn a significant amount of detail about each of our projects, and above all be a good listener, providing calm, well-informed support to professionals and people in need.

Although we are advertising this post for 20hrs per week it is important that the successful applicant has some flexibility as there will be times when they are needed to cover sickness and annual leave for other team members.

For an application pack please scroll down and click on the links, or email us at If you would like an informal discussion regarding this post please call us on 01305 251033.

Dorset Advocacy is committed to Equal Opportunities and strongly encourages applications from all sections of the community, particularly from under-represented groups including disabled people and members of our black and minority ethnic communities. If you require an information pack in large print or a different format, please contact

  • Closing date: 5pm on 28th July 2017
  • Shortlisting date: Thursday 3rd August
  • Interview date: Thursday 10th August

Reg. Charity no. 1096040


Application Pack:

Customer Service Officer Job Description

Person Specification

Equal Opportunities Monitoring Form

Application Form



You may also be interested in volunteering. Over half of our advocates are volunteers, and this can be a good route into becoming a paid Advocate in the future. Take a look at our volunteering pages for more information.


We are looking for trustees – our trustees are volunteers who attend trustee board meetings and other committees, and are involved in the strategic planning and legal aspects of the charity. It is a very rewarding role requiring high levels of expertise and commitment. Trustees are an essential and highly valued part of our organisation. Please contact Mike Pochin if you would like more information.

Our advocates worked for over 19,000 hours last year, helping people in Dorset to have a voice and assert their rights.