NHS Complaints

Help with NHS Complaints is a free, independent service supporting people unhappy with the care they have received on the NHS across all of Dorset.

You might be worried that making a complaint will affect your care, or just need some help understanding the process; whether you have already made a complaint, or would like to, our independent advocates can help.

From doctors, to dentists, hospitals and community services, NHS staff see us at our most vulnerable. We expect high quality care from friendly staff and when this doesn’t happen, it can leave us feeling anxious, let down and unhappy. Our team will listen to your complaint and because we are independent of other organisations, we will always ensure your voice is heard. The service is free and can help you make choices about how to complain. Our Independent Complaints Officers will support you to understand what is happening, with drafting letters or writing letters on your behalf.

If your complaint is more complex, an Independent Complaints Advocate will work with you and can attend meetings, prepare paperwork and, if you are not happy with your complaint’s outcome, help you take your complaint to the Parliamentary and Health Service Ombudsman.

Around 50% of the NHS complaints that we have supported people with, have been upheld.

Where does this project operate?

It doesn’t matter where you live, as long as the NHS care was commissioned or provided in Dorset, Bournemouth or Poole.

Where can I go if I am not in one of these areas?

If your care wasn’t commissioned or provided in Dorset, Bournemouth or Poole click here for the Healthwatch website to find the Independent Complaints Advocacy service in your area.